FAQ

How do I reserve my date?
A £25 non refundable deposit is required at the time of booking to secure your date for all services. This will be deducted from your final total. Full payment is required 14 days before your event. Any cancellations received after full payment has been made will not be refunded. If you book with less than 14 days to go before your event, full payment will be required which will be non refundable should you later cancel.

Do I have to pay a security deposit?
We require a £50 security deposit on the day of delivery of the Sweet Buffet and any hire items to cover any loss or damage but this will be returned to you once we have checked all the hired items and everything is in order. If any items are lost or damaged we may with-hold some or all of the security deposit. 

How long is delivery?
7-10 working days for standard items. Personalised items depend on quantity and are done in order of date required - If your event is less then 14 days away please choose the special delivery option to ensure items arrive on time. No responsibility is taken for items delayed due to Royal Mail's delivery times.
All items that are posted will be sent Recorded or Special Delivery (depending on the value) and must be signed for.

Returns 
Perishable items - Due to Health and Safety no refunds will be given
Personalised products - No refunds will be given on personalised items once they are printed unless we have made an error.
Ann Summers Products - Goods must be returned in original condition with tags still attached, And within 7 days of receipt, all good will be exchanged within 21 days of us recieving them back. Other products - Refunds will only be given if items are returned within 7 days of receipt - Items must be in original condition and still in packaging.